CARING FOR YOUR HEALTH & SAFETY
As a new era in hospitality begins, Hydroussa Hotel is ready to welcome you safely, and in absolute accordance to the new health and safety protocols. We constantly update our procedures to be in accordance with all the updated health and safety regulations for our guests and our staff. Read below all the latest guidelines for a safe hospitality experience at Hydroussa Hotel and enjoy your stay!
Given the particular situation with the outbreak of the Covid-19, we would like to inform you about the drastic measures that our hotel is taking to protect the health of our visitors, our employees and our suppliers.
Our goal is to provide safe and carefree holidays with high hygiene standards, as significant organizational changes are taking place. The plan also includes intensive training of employees to comply with all the requirements of this new situation.
Quick List of Health & Safety at Hydroussa hotel
General Rules
• Please follow the H.D.M. (Hands-Distance-Mask) Rule.
• Floor signage for physical distancing will exist at the common areas of the hotel.
• Hand sanitizer dispensers, will be placed at all hotel entrances, reception, public WC.
• All lobby and the restaurant area will be open constantly for air circulation.
• Guests will be advised and will be reminded frequently from the hotel staff for physical distancing at least 1.5m away from other groups of people not traveling with them while standing at reception or circulating around the property.
• Medical Kit. A complete medical kit will be available at the hotel’s Front desk which will contain disinfectant/wipes for surface cleaning Tissues, Face/eye masks (separate or combined, goggles), gloves, Full-length long-sleeved gown and laser thermometer.
• Front of the House Signage. Health and hygiene reminders throughout the property including the proper way to hand washing, distancing and usage of sanitizer dispenses.
• All reception areas are marked to keep the 1.5-meter distance rule that protects our customers during the check-in procedure or other occasions, such as activities or transfers arrangements.
• Public Spaces indoors & outdoors. Frequency of cleaning and sanitizing has been increased in all spaces with an emphasis on frequent contact surfaces including, front desk, door handles, public bathrooms, room keys, stair handrails, dining surfaces and seating areas. It will be highly recommended to all guests the usage of their in room WC and not the public ones.
• In case it occurs a suspected case of covid-19 by a guest or hotel employee, we are ready to take all necessary and mandatory measures based on Greek law.
Front Desk
• Protective plexi glass application has been installed at the front desk between guests and team members, to prevent the dispersion of particles.
• Credit card as a payment method instead of cash will be reinforced.
• Check out time: 12:00 & Check in time: 15:00 in order to secure in-between timing for deep cleaning and control.
• Key will be provided by front office. All keys will be sanitized.
• Fast check out: Shortly before the departure, our guests can be informed by telephone for the status of bill. They are going to inform us via telephone about their acceptance. With this process, the time spent in the Reception area is reduced, since he/she now visits the reception to proceed with the final payment of his/her account.
Final invoices will be sent by email.
Housekeeping
• All rooms and common areas are continuously disinfected and cleaned with Ecolab’s certification.
• Air Conditioning Cleaning and maintenance is made according to NPHO protocols.
• All rooms and common areas of Hydroussa hotel are cleaned carefully using fully complied with all the international standards cleaning products and the latest antibacterial, antiviral and virucidal solutions, several times throughout the day.
• Cleaning and sanitizing protocols are used to clean guest rooms, particular attention to critical and high-touch items including telephone, television remote controls, toilet seats, door and furniture handles, light switches, temperature control panels, luggage racks, garbage bins and floors. All in room stationary, pens and pencils will be suspended.
• All bed linen and towels will be washed at a high temperature in accordance with NPHO guidelines.
• Housekeeping trolleys will be sanitized after each shift.
Food & Beverage
• Before entering the breakfast buffet all guests are asked to sanitize their hands from the hand sanitizer dispenser placed in the entrance of the breakfast area.
• Our room service will be delighted to serve you.
• Breakfast-to-go boxes are also available.
• Service and beverage stations to be sanitized at least once per hour
• POS terminals to be sanitized after each usage.
• Our contractors and suppliers of goods and services follow similar Health & safety measures.
• Items be sanitized prior its in-house dispatch.
Staff Training & Regulations
• We closely follow all the latest guidelines from the World Health Organization, the Greek Ministry of Health and the Ministry of Tourism, The Hellenic Chamber of Hotels and our staff is constantly trained on all latest about Covid19.
• All our employees are having thermal controls at the entrance of the hotel. Hand sanitizer upon arrival is mandatory, too.
• Our employees have been given clear instructions on how to respond promptly and report all cases of COVID-19 on property.
• Employees will be reminded not to touch their faces, keep physical distancing at least 1.5 m away from guests and other employees.
• Employees are instructed to stay home if they do not feel well.
• Hand Washing. Personal hygiene and frequent handwashing with soap is vital. (every 60 minutes for 20 seconds)
• All employees have received training on COVID-19 safety and sanitation protocols. A more detailed training will be conducted to front line teams having frequent guest contact such as Housekeeping, Food & Beverage, Front Office and Maintenance.
• Shared Equipment, will be sanitized before, during and after each shift or usage. This includes critical surfaces as phones, keys, computers and other communication devices, payment terminals, kitchen implements, Food & Beverage equipment such coffee machines etc engineering tools, cleaning equipment, security keys and any other direct contact items used throughout the Hotel.
